홀리데이 인 익스프레스 호텔 & 스위트 세인트 찰스

I was very happy with this hotel. The staff were friendly and it was a very nice place to stay.

Okay, let me start by saying this was the worst hotel room I have ever been in. The room was right off the lobby, which was also where breakfast was served. There must have been some kind of youth sport event, as all the young men and I would imagine chaperones gathered in the lobby common area. I was told that quiet time was at 9pm, almost midnight and the noise, I could hear complete conversations, laughter and chairs being moved around, there were no carpets so it was so loud. Why, why and how could the host not hear the noise, pretty sad with the amount we paid for the room to not be able to get and quiet, we needed to get up and leave by 7am, oh, and breakfast wasn’t going to be served until 7am, so much for that! Never again!

Our room seemed clean as we entered, however upon further inspection, there was a beer can left in the window sill, the ice bucket had dirty tissues in it and the sofa bed had hair and crumbs all over it. The pool seemed dirty, however it may have been just the lighting or something else. Other than that, the service was good and everything else went well.

Nice rooms. The friendliest most accommodating staff. We continue to return because of them.

Change in management? I am worried this property is on the decline - attention to details. Faucet handle in bathroom came off - flange around door stop fell off - the pool needed maintenance (chlorine) and was cold - the breakfast was lukewarm at best and not as much variety as on previous stays. The printed TV guide laminated in the room - not correct - no Wi-fi on the TV so no access to stream - TV guide on the TV also not correct. You are left to just scroll and hope..Has this changed owners? It makes me wonder

New, clean, quiet. Toilet needed repair, as it didn’t stop running when tank filled.